Refund policy

Returns and refunds

For ordinary, non-personalized goods, notify Tiny Memory Nest at kudreviciusvv@gmail.com within 14 days after delivery if you wish to withdraw. Then return goods within 14 days of notification. Contact us for the return address; do not send goods to the sender address without checking.

You pay direct return postage for change-of-mind returns. No restocking fee applies. Inspection as in a shop is permitted; excessive handling may reduce the refund for diminished value.

We refund the purchase price and standard outbound delivery cost within 14 days of withdrawal notification. We may withhold the refund until goods or proof of return arrive. Extra express-delivery charges are not refunded. Refunds use the original payment method.

Personalized goods
The change-of-mind withdrawal right does not apply to clearly personalized goods, such as blankets embroidered with your chosen name.

Faulty or incorrect goods
Contact us for a remedy without return costs to you. Personalization does not remove statutory rights for faulty or non-conforming goods. Mandatory consumer rights remain unaffected.