Frequently asked questions

How do I personalise my gift?

Follow the instructions on the product page and enter the name or other requested details exactly as you want them to appear. Check spelling, capitalisation and any dates before adding the item to your cart. Names shown in example photographs are examples, not a promise of a particular font or thread colour unless stated on the product page.

Can I change a name or delivery address?

Contact us as soon as possible with your order number. We will check whether a change is still possible. A request is not confirmed until we reply; changes may no longer be possible once production or dispatch has started.

What size and material is the product?

Check the specifications on the individual product page. Photographs are illustrative and screen colours can differ. Do not use a photograph alone to judge an item’s size.

How much does shipping cost and how long will delivery take?

Available delivery options and charges are shown at checkout. Production time and delivery time are separate. Read the product page and our shipping policy for the applicable information. If a destination-specific estimate is not shown, contact us before ordering.

How do I track my order?

After dispatch, use the tracking information provided in your shipping email and our order-tracking page. A new tracking number may take time to show its first carrier scan. Contact us if the details are missing or the parcel appears delayed.

Which currency and payment options can I use?

Check the currency displayed before paying. Available payment methods are shown at checkout and may vary by location. Your bank or payment provider may apply its own conversion or transaction fees.

Can I return a personalised item?

Read our returns and refunds policy before ordering. Personalised items and ordinary non-personalised items have different change-of-mind conditions. If an item is damaged, faulty or incorrect, contact us with your order number and photographs so we can investigate and arrange the appropriate remedy.

How can I contact you?

Email kudreviciusvv@gmail.com or use our contact form.